SECURING YOUR BOOKING

A deposit is required to secure your appointment. This is payable at the time of booking, either in person or via a secure online link. Your deposit will be used towards your services on the day.

CONFIRMING YOUR APPOINTMENT

We send out both email and text messages to confirm your booking. If, after multiple attempts, we are unable to get a response from you to confirm, we will open up that time for another person.

CHANGING OR CANCELLING YOUR APPOINTMENT

If you need to reschedule or cancel, please give us at least 24 hours notice. This allows us time to offer your appointment to someone else who may be waiting. 

Please note that we are closed on Mondays and Tuesdays. If you need to make changes to a Wednesday booking please advise us via email – info@salonforma.com.au

Voicemail messages left on Mondays and Tuesdays aren’t considered sufficient notice, as we will not receive them in time to fill your booking.

LATE CANCELLATIONS & NO SHOWS

If less than 24 hours’ notice is given, or if you don’t attend your appointment, you will forfeit your deposit or be sent a cancellation fee.

We truly appreciate your understanding of this policy – it helps us continue to provide the best possible service to all of our clients and gives our team the respect and support they deserve.